Zagwa joined Pinnacle Financial Services in March 2020, bringing 17 years of experience in the microfinance industry. Starting his career in Customer Service Department at Airtel in 2006, he has progressed through various roles at reputable institutions, including GreenWing Financial Services, CreditLink Debt Collectors, Select Financial Services, and now Pinnacle Financial Services.

With expertise in Sales, Customer Service, Collections, Operations, and Risk Management, Zagwa has held leadership positions as Collections Manager, Regional Manager, Operations Manager, Commercial Manager, and Credit Risk Operations Manager, demonstrating a proven track record of driving growth and leadership.

Academically, Zagwa holds a Bachelor of Arts Degree from Malawi School of Government (MSG), an Advanced Diploma in Business Administration from MUBAS, and is currently pursuing an MBA with ESAMI. He has also attended various courses that enabled him to acquire other financial services-related certificates ranging from anti-money laundering, credit analysis and credit portfolio management, Debt recovery management to risk and compliance management.