He brings skills in customer engagement, effectiveness in managing people and enhancement of closing deals, maintaining a broad network of strategic stakeholders both internal and external to ensure that the correct communication and decision-making channels are open and available. Ensuring that supportive, open relationships exist with all business units and product areas, all customers, all stakeholders and service providers within the Company.
He has worked with NBS Bank Plc for 13 years as a Team Leader for SME Central region, SME Account executive and Branch operations officer. He has vast experience in providing professional after-sales support to maximise customer loyalty and remaining in regular contact with clients to understand and meet their needs under the SME sector.
William is a holder of Bachelor’s Degree in Business Management and Entrepreneurship obtained from Nkhoma University and Advanced Diploma in Banking with Institute of Bankers of Malawi.